Last update: 15/09/2025
Valid on: www.azhaara.com

1. Right of withdrawal

• Pursuant to the Consumer Rights Act, a Customer who is a Consumer has the right to withdraw from a distance contract within 14 days from the date of receipt of the goods, without giving any reason.

• To exercise your right of withdrawal, you must send us a statement (e.g. e-mail or returns form).

2. Return of goods

• The goods should be sent to the following address:
  LL Company Sp. z o. o.
  Niecała Street 9/10
  00-098 Warsaw

• The deadline for returning the goods is a maximum of 14 days from the date of submission of the declaration of withdrawal from the contract.

• The cost of returning the goods is borne by the customer.

3. Condition of the returned goods

• The customer is liable for any reduction in the value of the goods resulting from their use in a manner that goes beyond what is necessary to establish their nature, characteristics and functionality.

• The following goods are not subject to return:

  • made to order (personalized),

  • delivered in sealed packaging which cannot be returned once opened for hygiene reasons.

4. Refund

• Refunds will be made within 14 days of receipt of the returned goods or proof of their return.

• The payment will be refunded in the same way as the transaction was made, unless the Customer expressly agrees to another solution.

• The refund also includes delivery costs (except for additional costs resulting from the Customer choosing a delivery method other than the cheapest, standard form offered by the store).

5. Complaints

• If the goods prove to be defective or inconsistent with the contract, the Customer has the right to make a complaint in accordance with the principles set out in the Regulations.

• Complaints can be submitted by e-mail: [kontakt@azhaara.com] or by post to the returns address.

• Complaints are considered within 14 days.

6. Contact

For returns and complaints, please contact:
e-mail: bok@azhaara.com